Frequently Asked Questions
📦 What is a NPAI parcel?
A NPAI (N'habite Pas à l'Adresse Indiquée) parcel is a shipment that has not been delivered to its addressee. It is then put back on sale in sealed form.
✅ Are the parcels legal?
Yes, all our parcels come from approved logistics partners. They are 100% legal and traceable.
🔄 Can I resell the products?
Yes, resale is permitted. Many customers make it a sideline or a profitable business.
🛍️ Can I buy directly from you?
Yes, you can come to our warehouse at 67 avenue de Verdun, 77470 Trilport. Open Monday to Saturday, 11am to 6pm.
🎁 Can I choose the contents of my parcel?
No. All parcels are sealed and unsorted. Contents are random.
🚚 How long does it take to ship my order?
Orders are prepared and dispatched within 48 to 72 working hours. A tracking link is sent by email.
🔒 Are packages sealed?
Yes, all parcels are sealed to guarantee their integrity. No packages are opened or tampered with.
📦 Can I track my order?
Yes. As soon as your order has been dispatched, you will receive an email containing a tracking link so you can follow it in real time.
🔁 Can I return or exchange a parcel?
No. Due to the random nature of our business and our low prices, we do not accept returns or exchanges.
