A NPAI (N'habite Pas à l'Adresse Indiquée) parcel is a shipment that the carrier has been unable to deliver to the addressee. It is returned to the sender, then recovered and put back on sale in sealed form.

Yes, all our parcels come from approved logistics partners who are authorized to resell undelivered shipments. They are 100% legal and traceable.

Yes, resale is permitted. Many customers make reselling a sideline or a profitable business out of undelivered parcels.

Yes, you can buy online or come to our warehouse at 67 avenue de Verdun, 77470 Trilport. Open Monday to Saturday from 11am to 6pm, no appointment necessary.

No. All parcels are unsorted and sealed. Their contents are 100% random, which is what makes the experience so interesting.

Your order is prepared and dispatched within 48 to 72 working hours. A tracking link is sent to you as soon as the package is dispatched.

Yes, all parcels are sealed to guarantee the integrity of the contents. No packages are opened or tampered with.

Yes. As soon as your order has been dispatched, you will receive an email containing a tracking link so you can follow it in real time.

No. Given the "surprise" nature of NPAI parcels and our low prices, no returns or exchanges are accepted. Please read the description carefully before ordering.