Undeliverable packages, e-commerce returns, and pallets: frequently asked questions (and answers)
Are you getting into reselling unclaimed packages or return pallets? Here are the answers to the most common questions about this growing market.
What is an undeliverable package?
NPAI is the French acronym for "N'habite Pas à l'Adresse Indiquée" (Does Not Live at the Address Indicated). These are packages that carriers were unable to deliver—due to an incorrect address, recipient not found, or refusal of delivery—and are returned to the sender or logistics platforms. These packages are then resold in bulk to professionals in reconditioning and resale.
What is the difference between an undeliverable package and a mystery box?
An undeliverable package has a specific logistical origin (carrier return), while a mystery box can combine various sources: e-commerce returns, unsold items, surplus stock, or undeliverable packages. At Lost and Found, all our packages are 100% sealed and come directly from our European logistics partners.
Where do the products sold on Lost and Found come from?
Our stock comes from direct partnerships with European logistics players. Every week, we receive new arrivals from across Europe. The products have not been opened or sorted: you buy what you see, by weight or by lot.
We offer several formats suitable for all types of resellers:
- Small lots from 5 kg — ideal for beginners
- Intermediate-sized boxes
- Full pallets up to 1,000 kg — for experienced resellers
Is it profitable to resell undeliverable packages?
Yes, provided you choose your lots carefully and manage your resale costs effectively. Margins vary depending on the content, but professional resellers generally find a very favorable value/purchase price ratio on unsorted lots. The key: buy regularly, diversify formats, and know your resale channels (flea markets, marketplaces, online stores).
Everything is done directly on colisnpai.com. Browse our catalog, choose your format, and place your order online. Delivery is provided from our warehouse in France, with options adapted to professional volumes.
Do you deliver outside of France?
Yes, we deliver across Europe. Our prices and delivery conditions are adapted according to the destination country. Contact us for a quote on large quantities.
Can I visit the warehouse or pick up my order on site?
Yes, of course, during our opening hours, no appointment needed. We prioritize long-term relationships with our professional resellers.
Do you have more questions? Contact the Lost and Found team via our website or consult our complete catalog on colisnpai.comcolisnpai.com
